Legal

Refund Policy

Effective 11 October 2026

SpecSense is operated by Mohab Salah in Egypt. Contact mohab@specsensehq.com about access or billing.

The current public website accepts pilot requests only. It does not sell a subscription or take payment, so there is no current website purchase to refund.

Future paid purchases

If paid checkout becomes available, a buyer may request a full refund of a subscription charge within 14 calendar days of that charge. This includes an initial purchase or a renewal. Use of the service during those 14 days does not disqualify the request. Requests outside that window will be considered where required by law or agreed in writing.

How to request a refund

Email mohab@specsensehq.com with the purchase email, transaction reference if available, and the charge you want refunded. Do not send card numbers or passwords. If Paddle is the merchant of record for that purchase, you may also contact Paddle buyer support. Paddle processes the payment and issues approved refunds to the original payment method; SpecSense cannot directly reverse a Paddle charge. The time for funds to appear depends on the payment provider and bank.

Renewals, cancellation, and legal rights

Requesting a refund is separate from cancelling future renewals. Follow the cancellation instructions in the checkout or purchase receipt, or contact us. Cancelling a subscription does not by itself request a refund for a charge already made. Access for a refunded period may end after the refund. Your non-waivable legal rights remain in effect even if they are broader than this policy. If Paddle handles a transaction, its Buyer Terms and Refund Policy also apply.